Shipping, Delivery & Voucher Fulfilment Policy

This Shipping, Delivery & Voucher Fulfilment Policy explains how Prosper Professional Development Life Private Limited ("Prosper", "we", "our" or "us") handles delivery of gift cards, vouchers and related products purchased through www.safalsevakendra.in. Delivery methods and timelines may vary depending on the product, issuer, merchant, payment provider and order verification requirements.

Gift cards and vouchers offered on the website may be delivered electronically, for example by email, SMS, a customer account, an order page or another delivery channel shown at checkout. The delivery method available for a specific product will be stated on the relevant product page or during checkout where applicable.

Orders are generally processed after payment confirmation and any required verification. Some digital products may be delivered shortly after successful processing; however, delivery is not guaranteed to be instantaneous. Delays may occur because of payment confirmation, system maintenance, high transaction volumes, issuer or merchant systems, security checks or other circumstances beyond our reasonable control.

Any estimated delivery timeframe displayed on the product page or at checkout should be treated as the estimate applicable to that order. If no timeframe is displayed, customers may contact support for an update.

• Provide a correct and accessible email address, mobile number or other required delivery information.
• Check spam, junk, promotions and blocked-message folders where delivery is by email or SMS.
• Keep order references and delivery messages secure and do not share voucher codes or redemption credentials publicly.
• Review product-specific terms, including validity, eligible merchants, redemption method, restrictions and any applicable expiry date.

Customers are responsible for checking delivery details before placing an order. If incorrect details are entered, contact support promptly. Changes or re-delivery may not be possible after a voucher has been issued, delivered, viewed, redeemed or otherwise made available, and any request will be assessed under the product terms and applicable law.

If a product is specifically described as a physical card or physical item, the applicable product page or checkout should state the shipping method, expected delivery estimate, charges (if any) and relevant service area. Physical shipment terms apply only where such a product is actually offered. Do not assume that all gift cards or vouchers are physically shipped.

Certain products may be issued, activated, delivered or fulfilled by third-party banks, authorised payment providers, PPI issuers, merchants or other service partners. In those cases, delivery and activation may depend on the partner's systems, requirements and product terms. The actual issuer or responsible provider should be identified in the relevant product information where applicable. Prosper does not represent that it independently holds an RBI, NPCI or other regulatory licence.