Privacy Policy

Prosper Professional Development Life Private Limited ("Prosper", "we", "our" or "us") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, shared and protected when you visit www.safalsevakendra.in or use our services, including gift cards, vouchers and related digital services.

This Policy should be read together with the applicable Terms & Conditions and product-specific terms. Where a gift card, voucher, payment or other service is issued or processed by a bank, payment provider, PPI issuer, merchant or other partner, that partner may separately process information under its own privacy policy.

• Identity and contact details, such as name, email address, mobile number and other details you provide.
• Account and transaction information, such as order IDs, purchase history, voucher or gift-card details, transaction status and customer-support records.
• Payment-related information, such as payment status, reference numbers and limited transaction details received from payment partners. Full card, bank or payment credentials should be handled by authorised payment providers where applicable.
• Technical information, such as IP address, browser/device information, access logs, approximate location derived from technical data, and website usage information.
• Communication and preference information, including messages sent to customer support and choices you make about notifications or marketing.
• Information required for fraud prevention, legal compliance, dispute handling or partner onboarding, where applicable and lawfully collected.

• To create or manage accounts and fulfil orders for gift cards, vouchers or related services.
• To process transactions, provide order updates, verify transaction status and coordinate with relevant issuers, merchants, banks or service providers.
• To respond to enquiries, complaints, refund requests and customer-support matters.
• To maintain website security, prevent fraud, detect misuse and protect our users and business.
• To improve our website, services, user experience and operational processes.
• To send service-related communications and, where permitted, promotional communications in accordance with applicable preferences and law.
• To comply with applicable laws, lawful requests, contractual obligations and audit requirements.

We will process personal information in accordance with applicable Indian law and any other law that applies to the relevant activity. Where consent is required, we will seek it in the manner required by law. Where processing is necessary to provide a requested service, perform a contract, meet legal obligations, address security risks or handle a dispute, we may process information for those purposes to the extent permitted by applicable law. You may withdraw consent where processing is based on consent; withdrawal may affect our ability to provide the relevant service, and it will not invalidate processing already carried out lawfully.

Our website or services may link to, or depend on, third-party websites, apps, payment gateways, banks, issuers, merchants or other providers. We do not control their independent privacy practices. Please review the relevant third-party privacy notice and product terms before using their services. The identity of the actual gift-card/voucher issuer or payment provider should be shown in the applicable product information where relevant.

We may use cookies, pixels, local storage and similar technologies for essential website functions, security, preferences, analytics and performance. Where required, we will seek consent before using non-essential technologies. You can manage cookies through your browser settings, but disabling certain cookies may affect website functionality.

We use reasonable technical, organisational and administrative safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. Please keep account credentials confidential and notify us promptly if you suspect unauthorised use.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, dispute resolution, security, accounting, audit and legal or regulatory requirements. Retention periods may vary by information type and applicable law. When information is no longer required, we will take appropriate steps to delete it, anonymise it or securely dispose of it, subject to legal retention obligations.

Subject to applicable law and verification of your identity, you may have rights to request access to or correction of personal information, seek deletion where permitted, withdraw consent where processing is based on consent, manage marketing preferences, or raise a grievance. Some information may need to be retained to meet legal, accounting, fraud-prevention or dispute-resolution obligations. We will respond to requests in accordance with applicable law.

Our services are not knowingly directed at children where parental consent or additional safeguards are required by applicable law. If you believe a child has provided personal information inappropriately, contact us so we can assess and take appropriate action in accordance with applicable law.

If personal information is transferred or accessed across borders, we will do so subject to applicable legal requirements and appropriate safeguards, where required.

We may update this Privacy Policy from time to time to reflect changes in our services, practices or legal requirements. The revised version will be posted on our website with an updated "Last Updated" date. Please review it periodically.