Customer Support & Grievance Redressal Policy

Prosper Professional Development Life Private Limited ("Prosper") aims to provide users with a clear channel to raise questions, service requests, and complaints relating to www.safalsevakendra.in and products or services made available through the website, including gift cards and vouchers.

Customers may contact Prosper by email at anup.rai@safalsevakendra.in.

To help us review a request, customers should provide their name, registered email address or other relevant account identifier, order or transaction reference (if applicable), the date of the transaction, a clear description of the issue, and supporting documents or screenshots where appropriate.

Prosper will make reasonable efforts to acknowledge complaints within a reasonable period, review the information provided, and communicate any next steps or request for additional details. Resolution time may depend on the nature of the complaint and, where relevant, the response of a bank, authorised PPI issuer, merchant, voucher provider, or other third-party service provider.

To help us investigate and respond to a complaint, please include the following information where available:

• ✓Customer name and preferred reply email address.
• ✓Order ID, voucher reference, or transaction ID, if available.
• ✓Transaction date and amount, where relevant.
• ✓Merchant or product name and a description of the issue.
• ✓Relevant confirmation, receipt, or screenshot with sensitive information concealed.

If a complaint concerns a product issued, operated, or fulfilled by a third-party bank, authorised prepaid payment instrument (PPI) issuer, merchant, or service provider, Prosper may refer or escalate the matter to the relevant provider where appropriate and permitted. Customers may also use the official complaint or escalation channel of that provider.

The applicable provider’s terms and regulatory grievance process may apply to the underlying product or transaction.

Customers should promptly report suspected fraud, unauthorised transactions, compromised accounts, or incorrect voucher delivery by emailing anup.rai@safalsevakendra.in.

Customers should also contact the relevant bank, card issuer, or service provider immediately where applicable.

Prosper will handle complaints as promptly as reasonably practicable and in accordance with applicable law and contractual obligations. Specific statutory or provider-mandated timelines, where applicable, will take precedence. A fixed resolution deadline should not be published unless the company has approved an operational process that can reliably meet it.

Nothing in this Policy limits a customer’s rights to approach a competent consumer commission, regulator, bank, authorised issuer, or other appropriate authority where permitted under applicable law.

Information submitted with a complaint will be used to review, investigate, respond to, and document the issue, subject to applicable law and the company’s Privacy Policy. Customers should share only information necessary to investigate the complaint and should conceal sensitive payment credentials.

Prosper may update this Policy from time to time. The current version should be published on www.safalsevakendra.in with an effective or revision date.